Visiting or Traveling Information

More Options for WRTA ADA Paratransit Customers

As a registered rider of the WRTA ADA paratransit service, you are also eligible to use any other transportation agency's paratransit service nationwide. The Federal ADA regulations allow you to travel as a visitor in other paratransit service areas for up to 21 days within a 365-day period. If you expect your travel to exceed 21 days to a particular area, you may need to apply for certification through that agency.

For service information on other regional transit authorities within Massachusetts, please call 508.791.9782 or visit www.mass.gov and navigate to "transportation."

If you have already been approved for ADA paratransit service from another transit authority, you are also eligible to use the WRTA’s paratransit service as a visitor for up to 21 days within a 365-day period. To receive service call our office at 508.791.9782 or fax to 508.797.5540 or email to [email protected] and share the information from your local transit authority. Once WRTA receives this information, you will be registered within our system by the next day.

If you are visiting the WRTA ADA paratransit service area but do not have documentation of eligibility from your home jurisdiction, WRTA requires documentation of your place of residence and of your disability. As a visitor, you can receive service for up to 21 days within a 365-day period. To receive service call our office at 508.791.9782 or fax to 508.797.5540 or email to [email protected] and share the information regarding your place of residence and disability. Once WRTA receives this information, you will be registered within our system by the next day.