New Online Reservation System for Council on Aging Riders

Effective January 1, 2020 COA riders in Auburn, Boylston, Leicester, Northborough, Oxford, Westborough and West Boylston will have the option to schedule trips through our new Online Reservation System. Call customer service at 508-791-9872 or email [email protected] to begin scheduling your trips online. Please note all riders can still call customer service to schedule trips.

Please follow the steps below to access your non-ADA paratransit trip reservation account:

Step 1:

Upon logging into the Automated Fare Collection portal select link that states Click here to book a COA trip.

Note: If you are eligible for both non-ADA paratransit services (CoA Trips) and ADA paratransit services both Click here to book a COA trip and Click here to Book an ADA trip links will be visible. Learn more about scheduling and reserving ADA paratransit trips.

Step 2:

Select this link and you will be redirected to the Council on Aging Online Reservation System (ORS).

To book a non-ADA paratransit trip please follow the steps below:

Step 1:

Fill out Address Information by searching for or typing in your Pickup address and your Dropoff address.

Step 2:

Fill out the Date and Time information.

1. Type in the requested date or select the date from the calendar.
2. Type in time of your trip
3. Select AM/PM from the drop down menu
4. Select the trip Anchor

Step 3:

Fill out Additional Information Required section.

1. Select Yes or No from the PCA dropdown menu.
2. Select Yes or No from the Companion dropdown menu
3. Select any mobility devices that you will be bringing on your trip
4. Select the purpose of your trip

Step 4:

Add any additional notes to the Other Notes section .

Step 5:

Select Add To Request to process the trip.

Step 6:

Review the trip information and select the Finalize Request button.

Step 7:

Your trip will remain in Submitted Online Requests location while in review by paratransit staff.

Note: If your trip request is denied Declined will show in the Status column.

Step 8:

Once your trip is scheduled it will show up in the Currently Booked and Confirmed Trips.

To Cancel a non-ADA paratransit Trip:

Online trip cancelations can be made up to 4:30 pm the day before your scheduled trip. To cancel all other trips please contact WRTA Paratransit Center by calling 508-791-9782 option 3.

Step 1:

Located the trip you wish to cancel in the Currently Booked and Confirmed Trips.

Step 2:

Select Cancel Trip.

Step 3:

Confirm Cancel alert will display, Select Yes- Cancel Trip.

Step 4:

Select Finalize Request.

Click here to watch our Online Reservation Tutorials