WRTA Requirements for Personal Care Assistants (PCAs)
Personal Care Assistants are individuals whose assistance is needed by a rider to travel. Anyone who is involved in the "helping process" required by the rider to travel, either while riding on the service or after reaching a destination, is considered a PCA.
Some riders may require a PCA on all trips or may only require one on some trips. Please inform us during the reservation process if you will be traveling with a PCA.
A rider is entitled to use different PCAs rather than the same one at all times. Individuals who require a PCA are not allowed to act in that same capacity for others, since it would require taking two PCAs for one rider's trip.
