Refusing ADA Service Due to Behavior

ADA service may be refused to a rider who engages in "violent, seriously disruptive, or illegal conduct." Seriously disruptive conduct does not include behavior or appearance that only offends, annoys, or inconveniences other riders or employees.

In cases where a rider must be refused ADA service, service must be terminated immediately. A written explanation of the service refusal should follow, including the process for appealing the decision. Documentation of the situation leading to refusal of ADA service is vitally important.

In certain cases, the WRTA Administrator or his/her designee may feel that service can still be provided safely if certain conditions are met by the rider. However, if the conditions are not met, service to the rider can be terminated immediately.