WRTA Paratransit

New Online Reservation System for ADA Paratransit Riders

Effective January 1, 2020 ADA Paratransit riders in Worcester, Auburn, Boylston, Leicester, Northborough, Oxford, Westborough and West Boylston will have the option to schedule trips through our new Online Reservation System. Call customer service at 508-791-9872 or email [email protected] to begin scheduling your trips online. Please note all riders can still call customer service to schedule trips.

Please follow the steps below to access and set up your ADA paratransit trip reservation account:

Step 1:

Upon logging into the Automated Fare Collection portal select link that states Click here to book an ADA trip

Visual representation of Click here to book an ADA Trip link

Step 2:

Select this link and you will be redirected to the Online Reservation System (ORS). Below is an image of what the portal access should look like:

Visual representation of Create an Account link

Step 3:

Once you are on this page please select Create an account link:

You will be asked for:

Step 4:

Once that information is provided you will be asked to create a password. You may use the same password as the Automated Fare Collection password.

Step 5:

Upon creation of your password you will have access to the ORS portal where you will be able to schedule new trips, cancel trips and see your current trips as well as your trip history.

Below is an image of what the ORS portal looks like once you log in:

Visual representation of what ORS portal looks like

Note: Each time you log into the AFC account you will need to log in again into the ORS account

To schedule an ADA paratransit trip please follow the steps below:

Step 1:

Select on Schedule a new trip link (located in the top right corner of the screen).

Visual representation of the schedule a new trip link

Step 2:

You will be redirected to Plan your trip portion of the portal.

  1. Select Round-trip if you plan to schedule a trip to and from the same locations.
    Visual representation of selecting round-trip radio button
  2. Select One-way trip if you are planning to travel one way only or between multiple locations.
    Visual representation of selecting one-way radio button
  3. In the From drop down menu, type in the address of where you want to be picked up.
  4. In the To drop down menu, type in the address of where you want to be dropped off.
  5. Select Pick up or Appointment (Appointments are recommended option when you need to be at a location by a specific time).
  6. Next, type in or select date of your trip followed by hour, minute and AM or PM.

Step 3:

Select Next button located in the lower right portion of the screen.

Step 4:

You will be redirected to the Add Travelers portion of the portal .

Visual representation of selecting round-trip radio button

Step 5:

To add a companion or a PCA to your trip please select +add traveler button.

Visual representation of selecting round-add traveler button

Step 6:

Select if you will be traveling with a Companion, Personal Care Assistant or a Service Animal.

Step 7:

Select Next.

Step 8:

You will be redirected to the Confirm portion of the portal.

Review the trip Itinerary and Travelers information.

Step 9:

Select Submit My Trip Request.

Step 10:

Upon processing of the trip request you will be redirected to main Dashboard were you will be able to see all your Current Trips and your trip history.

Visual representation of Current Trips and your trip history within main Dashboard

To Cancel an ADA paratransit Trip:

Online trip cancelations can be made up to 4:30 pm the day before your scheduled trip. To cancel all other trips please contact WRTA Paratransit Center by calling 508-791-9782 option 3.

Step 1:

Locate the trip you wish to cancel from Current Trips Dashboard.

Step 2:

Select Cancel Trip.

Visual representation of Cancel Trip button

Step 3:

Alert message will display confirming that you wish to cancel the trip.

Step 4:

Upon successful cancelation of your trip you will see trip confirmation message and the Cancel Trip button will no longer be available.

Visual representation of successful cancelation message

Click here to watch our Online Reservation Tutorials

If this information is needed in another language, please click on the Google Translate feature above.

Arabic: "أذا أردت ترجمة هذة المعلومة للغة أخرى اضغط على مفتاح جوجل فوق"
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