Contact WRTA Paratransit
PBSTM, Inc.
60 Foster St. [ View a map ]
Worcester, MA 01608
508.791.WRTA option 3
Email: [email protected]
Please note over the phone language interpreter services are available by contacting WRTA Paratransit Office. The WRTA Paratransit website can also be translated into various languages using Google Translate. Simply click “translate” in the upper right corner of your screen, and select your preferred language from the Google Translate toolbar dropdown menu. It’s that easy!
Click here to file feedback to go the WRTA Customer Service Feedback Form or call us at 508-791-WRTA (9782). Live operators are available Monday through Friday (excluding Holidays) from 8:00 am to 4:30 p.m.
To schedule a ride:
Call 508.791.WRTA option 3.
Read step-by-step instructions for scheduling a ride.
If you do not receive a phone call the night before your trip is scheduled, you must call to receive your pick-up information or to cancel your trip.
- If you're calling between 5:15 A.M. and 8:00 A.M., call the RTA Transit Services Dispatch Office at 508.453.3423.
- If you're calling after 8:00 A.M., call the PBSI Office at 508.791.WRTA option 3.
Read the WRTA's Cancellation Policy.
Download the WRTA Paratransit ADA Riders' Guide (Download a PDF) or (Download a Word Document).
