WRTA ADA Cancellation Policy
Riders must call to cancel (with adequate advance notice) prior to the scheduled trip time, or they will be considered a "No-Show." Adequate advance notice is defined as follows:
- For trips before 9:00 A.M., it is critically important to call and cancel unwanted trips as soon as possible to enable substitute scheduling.
- For trips after 9:00 A.M., individuals must call at least one hour before their scheduled trip time to cancel.
- If you're calling before 8:00 A.M., please call the RTA Transit Services Dispatch Office at 508.453.3423 to cancel your trip.
- If you're calling after 8:00 A.M., please call PBSI Office at 508.752.9283 to cancel your trip.
Missed trips that occur for reasons beyond an individual's control and service-related problems are not considered a "No-Show."
If reasons beyond your control caused you to not take your ride or you feel that an error has been made, you must contact PBSI in writing within 15 days of the date of the letter stating that you had a "No-Show."
Send correspondence by email to jdelage@therta.com or by mail to PBSI, 317 Main St., Worcester, MA 01608 (Attn: James Delage, Operations Manager). If your correspondence has not been received within 15 days of the date of the letter, the "No-Show" will stand.
